Terms and Conditions

This privacy policy applies to all Users who access the Platform and are therefore required to read and understand the Policy before submitting any Personal Information (defined hereinafter). This privacy policy governs your use of the application of Jyotideep, Jyotideep YouTube Channel, www.Jyotideep.com (‘Website’), and other associated applications, products, websites, and services managed by the Company. By submitting Personal Information, you consent to the use and processing of such information in accordance with this Policy.

Third-party Websites may place their own cookies or other files on the Users' computer, collect data, or solicit personal information from the Users, for which Jyotideep is not responsible or liable. Accordingly, Jyotideep does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such Websites, nor does Jyotideep guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such Websites/Applications. The inclusion or exclusion does not imply any endorsement by Jyotideep of the Website, the Website’s provider, or the information on the Website/Application. Jyotideep encourages the User to read the privacy policies of each such Website/Application, and the User understands that it is solely such a third party who is responsible to the User in this regard.

Jyotideep has taken reasonable precautions as per applicable Indian law and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification, unlawful destruction, or accidental loss of the Personal Information. We will not use or share your information with anyone except as described in this Privacy Policy. Each time you use our Service, you are accepting the practices described in this Privacy Policy at that time.

 

Usage and Retention of Information

We obtain the information you provide when you access and register on the Application or Website or YouTube Channel or Services or products. When you register with us, you generally provide:

(a) Your name, age, email address, location, phone number, password, and your educational interests;
(b) Transaction-related information, such as when you make purchases, respond to offers, or download or use applications from us;
(c) Information you provide us when you contact us for help;
(d) Information you enter into our system when using the Application/Website/YouTube Channel/Services/products, such as while asking doubts, participating in discussions, and taking tests.

This information collected from the users could be categorized as Personal Information, Sensitive Personal Information, and Associated Information.
Personal Information, Sensitive Personal Information, and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as "Information" in this Policy.

We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices, and marketing promotions. We will use your personal information to provide, analyze, administer, and improve our services, offer you personalized experiences on our Website/Application (especially by offering services best suited for you), contact you about your account and services, provide customer service, and detect, prevent, mitigate, and investigate fraudulent or illegal activities.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you log in faster, and aggregate data to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to the majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Sharing and Disclosing Personal Information

We use other companies, agents, or contractors ("Service Providers") to perform services on our behalf or assist us in providing services to you. These Service Providers may have access to your personal or other information in the course of providing such services.

We shall use your Personal Information to ensure services with respect to the Platform are presented to you most effectively, to secure the Platform and make improvements, to carry out our obligations to you, and to communicate with you.

Information Security

We view the protection of your privacy as a very important community principle. We store and process your personal information on computers located in India that are protected by physical and technological security devices.

 

Changes to this Privacy Policy

Jyotideep may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Jyotideep treats User’s personally identifiable information, Jyotideep will display a notice on the Website or send Users an email. If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/her consent to the changed practices.

User Discretion

You can always choose not to provide information, even though it might be needed to take advantage of Jyotideep's services or features. You can add or update certain information on your account. When you update information, Jyotideep may keep a copy of the prior version for its records.

Refund Policy

We value your trust in purchasing our products and services. Please read the following refund policy carefully to understand the terms and conditions:

  1. Non-Refundable Purchases:
    • All purchases of our products or services, including online batches or services, are non-refundable.
  2. Batch Changes:
    • If you mistakenly purchase an online batch, you may request to transfer your enrollment to another batch of the same value within 10 days of the original purchase.
  3. Books and Materials:
    • Before purchasing books or materials, we strongly recommend that you review all details thoroughly to ensure suitability.
    • In the event that the product is damaged or lost during transit by the courier partner, a replacement will be provided.
  4. Exceptions:
    • If an incorrect address is provided or the books are not accepted by the recipient, the purchase will not be eligible for any refund or replacement.

We encourage you to make informed decisions before proceeding with any payment. For further assistance, please feel free to contact our support team.

Let me know if you’d like any further refinements!

Shipping & Delivery

We are committed to ensuring your orders are processed and delivered efficiently. Please read the following terms and conditions related to shipping and delivery:

  1. Order Processing:
    • Orders are typically processed within 2-5 business days from the date of payment confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
  2. Delivery Time:
    • Delivery timelines vary based on the destination and the selected courier partner. On average, orders are delivered within 5-10 business days after dispatch.
    • Remote or rural areas may experience slightly longer delivery times.
  3. Shipping Charges:
    • Shipping charges, if applicable, will be clearly displayed at checkout before confirming your order.
    • In some cases, promotional offers may include free shipping.
  4. Tracking Your Order:
    • Once your order is dispatched, a tracking ID will be provided to help you monitor the shipment status.
  5. Damaged or Lost Items:
    • If your order is damaged or lost during transit, we will provide a replacement upon verification with the courier partner.
    • Please report any damage or loss within 7 days of receiving the shipment to initiate the replacement process.
  6. Incorrect Address or Failed Delivery:
    • Ensure that you provide the correct shipping address at the time of purchase.
    • Orders returned due to an incorrect address or refusal to accept delivery will not be eligible for reshipping unless additional shipping charges are paid.
  7. International Shipping:
    • For international orders, delivery times and charges may vary based on the destination country and customs regulations. Any additional customs duties or taxes will be the buyer’s responsibility.

For any queries regarding shipping and delivery, please contact our support team for assistance.

 

Contact Us

If you have any questions or need assistance with your refund request, please contact our support team at:

  • Email: ask.jyotideep@gmail.com
  • Phone: +91 97489 53304

We are here to ensure you have a smooth and satisfactory experience with Jyotideep.